Returns
Can orders be returned? Within how many days of delivery, and under what conditions?
Personalised orders
Can boxes with an embroidered name be returned?
Exchanges
Can a robe size be exchanged, and how?
Damaged or incorrect items
What customers should do if an item arrives damaged or wrong, and how soon they must tell you
Refunds
How refunds are paid and how long they take
We recommend having this policy reviewed by a legal adviser to confirm it meets Saudi e-commerce regulations